Program Analytics
See your loyalty program's health at a glance
Active member percentage, redemption rate, earn rate, and churn risk score — the four metrics every loyalty program manager needs to start their day.
The numbers that matter
Four program-health KPIs, tracked daily across your entire member base and broken out by location, tier, and channel.
68%
Active Member Rate
Members with a transaction in last 90 days
22%
Redemption Rate
Members who redeemed at least once this quarter
4.2×
Avg Earn per Visit
Points earned relative to base rate per visit
8.1%
Churn Risk Score
Members showing pre-lapse signals this month
Analytics built for loyalty operators, not BI teams
Member Cohort Analysis
Track how cohorts of members enrolled in the same period evolve over time — earn rate trajectory, redemption conversion, and tier progression. Identify your most valuable acquisition channels.
Breakage Dashboard
Track unredeemed points heading toward expiry, broken out by tier and enrollment cohort. High breakage isn't free profit — it's a signal of member disengagement that the breakage dashboard surfaces early.
Offer Performance
Measure the incrementality of every campaign and bonus multiplier event — redemption lift, basket size change, and net program cost. Build the business case for each promotion before you run it again.
Export API
Pull raw member, event, and program data into your existing BI stack via the Export API. Scheduled exports to S3 or direct integration with Snowflake, BigQuery, and Redshift available on Growth and Enterprise plans.
See your program health from day one
Analytics are live immediately once your first events start flowing.